Meet Lumi: Your AI-Powered Assistant for Smarter Campaigns
Lumi is Shimmr’s intelligent in-platform assistant, designed to help you get the most out of your advertising. Whether you're exploring new features, troubleshooting an issue, or optimizing performance, Lumi delivers instant, personalized support—24/7.
See Lumi In Action
How to Access Lumi
Lumi lives right within your Shimmr platform and is available to all Shimmr platform users at no additional cost.
FAQs
Q: Does Lumi replace human customer support? A: No. Lumi handles routine questions and provides instant assistance, but our customer success team remains available for complex issues that require human expertise.
Q: How accurate is Lumi's ad performance analysis? A: Lumi is trained on comprehensive platform data and industry best practices. The assistant analyzes your specific campaign metrics to provide accurate, contextual guidance.
Q: Will Lumi have access to my account information? A: Yes, Lumi can access your account data to provide personalized assistance, but only within the secure Shimmr platform. All interactions adhere to our strict privacy and data security policies.
Q: How often is Lumi updated? A: We continuously improve Lumi's capabilities based on user feedback and platform updates. New features and knowledge are added regularly to enhance your experience.
